IT

• For technical support during regular business hours (9:00 am - 6:00 pm ET), please email techsupport@orchestraco.com, or send us a message in the #techsupport slack channel.

• For non-urgent technical support outside of regular business hours (9:00 am - 6:00 pm ET) or over the weekend, email techsupport@orchestraco.com and a service ticket will be opened and addressed promptly.

• If this is an urgent matter after hours, please call (646) 825-3053, and our after-hours support team will assist. 

• For security questions or support, please email security@orchestraco.com.

Tech Support & Troubleshooting: We’re your first stop when things don’t go as planned—whether it’s a software hiccup, hardware issue, or Wi-Fi glitch. We aim to resolve problems quickly so you can stay productive.

Security & Compliance: We implement and maintain cybersecurity best practices to protect our data, systems, and devices. From secure protocols to employee training, Orchestra's safety online is our priority. 

Network & Infrastructure Management: We maintain the networks, servers, and cloud infrastructure that keep everything connected and accessible—whether you’re in the office or working remotely.

Strategic IT Planning: We partner with departments to identify the best tools and systems to meet business needs. Our focus is on scalable, forward-thinking solutions that support the organization’s growth. For strategic questions or support, please email our IT Director at charles.delavan@orchestraco.com, and they'll point you in the right direction!